Politique de remboursement

Last updated: August 21, 2026

Where you purchased the product

This policy applies only to products purchased directly from Zonebee. If you purchased through other marketplaces or distributors, please request a return through that seller and follow their return policy.

Zonebee 30-day voluntary return policy

In addition to statutory rights, undamaged products may be returned for any reason within 30 days of purchase for a full refund. This policy does not apply to corporate purchases or bulk orders; such orders may not be eligible for a refund. (Note: Purchasing more than 10 units of the same product is considered a bulk order.)

To qualify for this voluntary return policy, you must:

• Contact us within 30 calendar days of delivery;
• Provide the order number, receipt, or other reasonable proof of purchase;
• Return the product within the timeframe specified in the return instructions; and
• Return the product together with all included accessories, manuals, and promotional gifts.

Return requests that do not meet the above conditions may be refused.

You may unbox and operate the product, but only to the extent reasonably necessary to inspect its nature, characteristics, compatibility, and basic operation. For returns requested solely under this voluntary policy after the statutory return period (if applicable) has expired, we may refuse the return if the product shows signs of damage, misuse, excessive use, significant wear and tear, unauthorized modification, or missing accessories. This policy does not limit your statutory rights regarding goods that are defective, not as described, or do not conform to the contract.

We strongly recommend keeping the original packaging, as it helps protect electronic products during transit. However, this is not a requirement for exercising mandatory statutory rights.

How to start a return

Before sending anything, email sales-marketing@trista.co.uk and include:

• your order number and country of purchase;
• The product name and, if available, serial number,the reason for the request;
• For damaged, incorrect or defective products, clear photographs or video reasonably showing the issue.

We will provide return authorisation, instructions and the correct return address. Do not send products to the address shown on the original parcel unless instructed. Unauthorised returns may be delayed or refused where permitted by law.

Wrong, Damaged, Unsafe or defective products

Contact us as soon as reasonably possible if an item arrives damaged, is incorrect, has missing parts, or appears defective or unsafe. Depending on applicable law, the remedy may include repair, replacement, price reduction or refund. Zonebee will bear reasonable return costs where required by law.

Stop using a product immediately if it is swollen, leaking, unusually hot, emitting an odour or visibly damaged. Do not mail or air-ship a damaged lithium-battery product unless Zonebee or the carrier gives specific instructions. Do not puncture, crush, open or place a battery in household waste.

Return shipping

Change-of-mind returns: you are responsible for direct return shipping costs unless applicable law or our instructions state otherwise. Use a trackable service and keep the receipt.

Faulty, damaged or incorrect products: Zonebee will provide a prepaid label or reimburse reasonable return costs where required by law.

A customer-arranged change-of-mind return remains the customer’s responsibility until it reaches the specified return location, except where applicable law provides otherwise.

Refunds

Approved refunds will be issued to the original payment method. We aim to initiate voluntary-policy refunds within 10 business days after the returned product is received and approved. Your bank or payment provider may need additional processing time.

Where a statutory cancellation or withdrawal right applies, Zonebee will follow the required refund deadline. We may withhold reimbursement until we receive the goods or evidence that they were sent back, where permitted by law. Any required outbound-delivery refund is limited to the least expensive standard delivery option offered.

Where permitted by law, we may deduct diminished value caused by handling beyond what is reasonably necessary to inspect the product.

Exchanges

Subject to availability, we may exchange an eligible product. The fastest option is usually to return the original product for a refund and place a new order.

Promotions, bundles, gifts and sale items

Sale and promotional items are eligible for statutory cancellation and remedies where applicable. They are also eligible under our 30-day voluntary policy unless the offer terms clearly state a lawful exception before purchase.

If a returned order included a free gift, discounted companion item or bundle discount, all related items must normally be returned together. If an item is kept, we may reduce the voluntary-policy refund by the stated value of that item or recalculate the bundle price, where permitted by law. This does not reduce mandatory remedies for faulty or non-conforming goods.

Gift cards, if offered, are not returnable except where required by law. Bespoke or clearly personalised products may be excluded from statutory change-of-mind rights, but remain covered if faulty or non-conforming.

Order cancellation before dispatch

Contact us promptly if you wish to cancel an order. Cancellation cannot be guaranteed after fulfilment or shipping has begun. If the order has shipped, follow the return process after delivery.

Important regional legal notices

Some locations provide a statutory right to cancel an online purchase, often within 14 days after receipt, and may require the goods to be returned within a further 14 days. Mandatory rights for faulty, unsafe, misdescribed or non-conforming goods are separate from this 30-day voluntary policy and may continue after it ends. Where local law provides stronger or additional rights, those rights apply.

Commercial warranties

Any Zonebee commercial warranty shown on the product page, warranty card or invoice is provided in addition to your statutory consumer rights and does not replace or limit those rights.

Unless prohibited by applicable law, the commercial warranty does not cover normal wear and tear, expected reduction in battery capacity, accidents, misuse, improper storage, unauthorised repairs or modifications, use outside the product’s specifications, or products purchased from unauthorised sellers. The applicable warranty period and coverage are stated on the relevant product page, warranty card or invoice.

Important product and compatibility information

Before using a Zonebee product, read and follow all instructions, safety warnings, voltage and power ratings, connector requirements and device-compatibility information.

Travel adapters change plug compatibility only and do not convert voltage unless the product description expressly states otherwise. Using a product with an incompatible voltage, excessive load, damaged socket or connector, unauthorised modification, or contrary to the instructions may cause damage or create a safety risk and may affect the commercial warranty.