Versand
Last updated: August 18, 2026
This shipping policy applies to orders placed directly through the official Zonebee online store.
Shipping destinations
We currently ship to the following countries:
- United Kingdom
- United States
- France
- Germany
Available products and delivery options may vary by destination. If a delivery option is unavailable for your address, you will be notified during checkout.
Shipping fees
Shipping fees are calculated according to the products in your order, delivery destination and available shipping method.
The applicable shipping charge will be displayed at checkout before you complete your purchase. Any free-shipping offer will be subject to the conditions stated with that promotion.
Estimated delivery time
Estimated delivery time is generally 3–7 business days.
Business days do not include weekends or public holidays. Delivery estimates may be affected by product availability, destination, carrier operations, severe weather, peak shopping periods or other circumstances outside our reasonable control.
For pre-order products, the estimated dispatch and delivery dates depend on stock availability. The applicable estimate will be shown on the product page or communicated separately.
Delivery dates are estimates unless applicable law expressly provides otherwise.
Order processing and fulfilment
Amazon provides fulfilment and logistics services for certain Zonebee orders. Amazon or another authorised fulfilment partner may select an appropriate carrier based on the destination, parcel and available delivery service.
The carrier responsible for your shipment will normally be shown in your shipping confirmation or tracking information.
Order confirmation and tracking
After placing an order, you will receive an order confirmation at the email address or telephone number provided during checkout.
When your order has been dispatched, you will receive a shipping confirmation containing available tracking information. You can track your shipment through:
- the tracking link in your shipping confirmation;
- The order status page of your Zonebee customer account.
Tracking information may take up to 48 hours after dispatch to become active.
Multiple items and separate shipments
We aim to ship items in the same order together. However, products may be stored at different fulfilment locations or require different shipping methods.
Your order may therefore arrive in more than one package or on different dates. Each shipment may have a separate tracking number. Shopify will display available tracking information for each fulfilled part of your order.
Additional shipping charges will not be applied solely because Zonebee divides an order into multiple shipments, unless this was clearly disclosed and agreed before purchase.
Address changes and order cancellation
Please review your delivery address carefully before completing checkout.
If you need to change the address or cancel the order, contact Zonebee as soon as possible at sales-marketing@trista.co.uk and provide your order number and proof of purchase.
Before fulfilment
We will try to update the delivery address or cancel the order before fulfilment begins. However, changes and cancellations are not guaranteed because orders may be sent to our fulfilment partner shortly after being placed.
For security reasons, we may ask you to verify your identity, order details or proof of purchase before changing an address.
After fulfilment or dispatch
Once an order has entered fulfilment or has been dispatched, we may be unable to change the delivery address or cancel the shipment.
If the order is delivered and you no longer want it, you may request a return in accordance with our Return, Refund and Exchange Policy. Return shipping costs for a change-of-mind return will be handled according to that policy and applicable law.
Zonebee will never ask you to provide payment-card details by email to change a delivery address.
Incorrect or incomplete addresses
Customers are responsible for providing an accurate and complete delivery address during checkout.
If you notice an error, contact us immediately. Where possible, we will attempt to correct the address before fulfilment.
If a parcel cannot be delivered because the customer provided an incorrect or incomplete address, we may ask the customer to pay reasonable redelivery or return costs, where permitted by applicable law.
If the parcel is lost solely because materially incorrect information was provided by the customer and the error could not reasonably be corrected, eligibility for a replacement or refund will be assessed according to the circumstances and applicable law. Nothing in this section limits mandatory consumer rights.
Delivery issues
Check your package promptly after delivery.
If an item is missing, incorrect or damaged, contact Zonebee at sales-marketing@trista.co.uk as soon as possible and preferably within seven days after delivery.
Please provide:
- your order number;
- a description of the problem;
- photographs of the parcel, shipping label and product, where relevant; and
- any other information reasonably required to investigate the issue.
The seven-day reporting request helps us investigate the matter with the fulfilment partner and carrier. It does not reduce or replace any mandatory consumer rights.
Package marked as delivered but not received
If the tracking information shows “Delivered” but you cannot locate the package:
- Check the delivery address in your order confirmation.
- Check entrances, safe places, mailrooms, parcel lockers and other areas around the property.
- Ask household members, neighbours, reception staff or property management whether they accepted the package.
- Review the carrier’s tracking page for delivery photographs or instructions.
- Contact Zonebee promptly if the package is still missing.
We recommend contacting us within 30 days after the carrier’s recorded delivery date because carrier records and delivery evidence may become unavailable over time. This request does not limit any longer period or remedy provided by applicable law.
To investigate the claim, Zonebee may request a signed non-receipt declaration and other reasonable supporting information. Depending on the circumstances and order value, we may also request a carrier claim reference, police report number or available security footage. Such requests will be proportionate and subject to applicable law.
Zonebee will investigate the matter with the fulfilment partner and carrier. Where the package was not delivered to you or a person authorised by you, we will provide the remedy required by applicable law.
Lost or damaged packages
Please contact us if tracking has not updated for an unusual period, the parcel appears lost, or it arrives damaged.
Do not discard the product, parcel, packaging or shipping label until the investigation is complete. Photographs may be required.
If the carrier confirms that a parcel was lost or damaged before delivery, Zonebee will offer an appropriate remedy, which may include replacement or refund, in accordance with applicable law.
Incorrect item received
If you receive an item that you did not order, contact:
Include your order number and clear photographs of the item, packaging and shipping label. Do not return the item until we provide instructions. Zonebee will cover reasonable return costs for an incorrect item.
Replacement packages
If Zonebee sends a replacement for a package believed to be lost and the original package later arrives, notify us within seven days.
We may provide a prepaid return label for one of the packages. If you retain both the original and replacement without authorisation, Zonebee may seek payment or recovery of the additional product where permitted by applicable law.
Delays beyond our control
Delivery may be delayed by severe weather, carrier disruption, customs processing, public holidays, labour disputes, emergencies or other events outside our reasonable control.
If a material delay occurs, we will provide information reasonably available to us and any cancellation or refund options required by applicable law.